Delivery
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COVID-19 Update
We are working closely with our delivery partners to ensure your orders reaches you as soon as possible, however, please note that deliveries might take slightly longer than usual.
UK Orders:
All UK orders delivered by Royal Mail will be contactless. The driver will log your full name as proof of delivery and a signature will no longer be taken at the time of delivery.
Europe and International Orders:
DHL will deliver your order with a no signature service. The driver will log your full name upon delivering your order, and this will be considered as proof of delivery.
Your order will be sent using DHL’s On Demand Delivery Service, and you will receive a shipping notification from DHL Express allowing you to track your order once dispatched. You may also choose to have your shipment left in a safe place without requiring a signature or any contact with the driver.
If you have any further questions or concerns please contact us at customercare@joseph.co.uk or by calling us on our Customer Care line +44(0)2076108438
Please select a country from the list below for specific delivery information:
United Kingdom
Royal Mail Standard Delivery (3-5 business days) - £5.00 / Free on orders over £250
Royal Mail Next Day Delivery (business days only) - (order before 2pm)*
*UK Next Day Delivery
Royal Mail UK Next Day delivery service applies to orders placed before 2pm Monday - Friday and will be delivered the next business day.
Orders placed after 2pm on Friday and orders placed before 2pm on Monday will be delivered on Tuesday.
We do not deliver on Bank Holidays; your order will be delivered the next business day.
Delivery times cannot be guaranteed but your order will be delivered between 9am - 5pm.
A signature is required on delivery. Please note UK Next Day delivery is not available to these exception postcodes, however your order will be sent on an Express Service. Please allow an extra business day for delivery to arrive.
Royal Mail Next Day Delivery (business days only) - (order before 2pm)*
*UK Next Day Delivery
Royal Mail UK Next Day delivery service applies to orders placed before 2pm Monday - Friday and will be delivered the next business day.
Orders placed after 2pm on Friday and orders placed before 2pm on Monday will be delivered on Tuesday.
We do not deliver on Bank Holidays; your order will be delivered the next business day.
Delivery times cannot be guaranteed but your order will be delivered between 9am - 5pm.
A signature is required on delivery. Please note UK Next Day delivery is not available to these exception postcodes, however your order will be sent on an Express Service. Please allow an extra business day for delivery to arrive.
Europe
DHL Standard Delivery (3-5 business days) - €15 / Free on orders over €250
DHL Express Delivery (1-2 business days) - €25
DHL Express Delivery (1-2 business days) - €25
Russia
DHL Standard Delivery (5-10 business days) - €15 / Free on orders over €250
Orders shipped to Russia will be sent DDU (Delivery Duty Unpaid), which means that all relevant import taxes and duties are not included. You will need to pay additional local taxes at the time of delivery of your order. Please be advised that tax and duties may not be refundable to NON-EU customers wishing to return items.
Orders shipped to Russia will be sent DDU (Delivery Duty Unpaid), which means that all relevant import taxes and duties are not included. You will need to pay additional local taxes at the time of delivery of your order. Please be advised that tax and duties may not be refundable to NON-EU customers wishing to return items.
United States, Canada and South Korea
DHL Standard Delivery (2-4 business days) - $25.00 / Free on orders over $250
JOSEPH ships to the United States, Canada and South Korea on a DDP (Delivery Duty Paid) basis. Relevant import taxes and duties are included within the product price.
JOSEPH ships to the United States, Canada and South Korea on a DDP (Delivery Duty Paid) basis. Relevant import taxes and duties are included within the product price.
Singapore, Australia and China
DHL Standard Delivery (2-3 business days) - £25.00 / Free on orders over £250
JOSEPH ships to Singapore, Australia and China on a DDP (Delivery Duty Paid) basis. Relevant import taxes and duties are included within the product price.
JOSEPH ships to Singapore, Australia and China on a DDP (Delivery Duty Paid) basis. Relevant import taxes and duties are included within the product price.
Saudi Arabia, Bahrain, Kuwait, Lebanon and the United Arab Emirates
DHL Standard Delivery (2-3 business days) - £25.00 / Free on orders over £250
JOSEPH ships to Saudi Arabia, Bahrain, Kuwait, Lebanon and the United Arab Emirates on a DDP (Delivery Duty Paid) basis. Relevant import taxes and duties are included within the product price.
JOSEPH ships to Saudi Arabia, Bahrain, Kuwait, Lebanon and the United Arab Emirates on a DDP (Delivery Duty Paid) basis. Relevant import taxes and duties are included within the product price.
International
DHL Standard Delivery (2-6 business days) - £25.00 / Free on orders over £250
***International Delivery (excluding USA, Canada, South Korea, Singapore, Australia, Saudi Arabia, Bahrain, Kuwait, Lebanon and the United Arab Emirates)
International orders will be sent DDU (Delivery Duty Unpaid), which means that all relevant import taxes and duties are not included. You will need to pay additional local taxes at the time of delivery of your order. Please be advised that tax and duties may not be refundable to NON-EU customers wishing to return items.
***International Delivery (excluding USA, Canada, South Korea, Singapore, Australia, Saudi Arabia, Bahrain, Kuwait, Lebanon and the United Arab Emirates)
International orders will be sent DDU (Delivery Duty Unpaid), which means that all relevant import taxes and duties are not included. You will need to pay additional local taxes at the time of delivery of your order. Please be advised that tax and duties may not be refundable to NON-EU customers wishing to return items.
Terms & Conditions: Free Standard Delivery is valid on orders over £250/€250/$250 to all delivery destinations.
Orders to the USA, Canada, South Korea,China, Singapore, Australia, Saudi Arabia, Bahrain, Kuwait, Lebanon and the United Arab Emirates will be sent on a DDP basis (Delivery Duty Paid). To all other international destinations orders will be sent DDU (Delivery Duty Unpaid).
When you choose delivery by DHL, your order will be sent with the On Demand Delivery Service.
Once your order is shipped, you will receive a shipping notification from DHL EXPRESS.
DHL notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.
You’ll be able to select having your parcel delivered to another address, DHL ServicePoint or to be left in a safe place or delivered on an alternative date.
If you have any questions regarding delivery, please contact our customer care team on customercare@joseph.co.uk or call +44 (0) 20 7610 8438
COUNTRY |
STANDARD DELIVERY |
PRICE (STANDARD) |
EXPRESS DELIVERY |
PRICE (EXPRESS) |
COST OF RETURNS |
| Albania | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Algeria | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Andorra | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Anguilla | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Antigua and Barbuda | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Argentina | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Aruba | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Australia | 2-5 Business Days | £25.00 | Not Available | - | Free |
| Austria | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Azerbaijan | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Bahamas | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Bahrain | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Bangladesh | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Barbados | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Belgium | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Belize | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Benin | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Bermuda | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Bhutan | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Bolivia | 3-8 Business days | £25.00 | Not Available | - | Free |
| Bosnia and Herzegovina | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Belize | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Botswana | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Brazil | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Brunei Darussalam | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Cambodia | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Canada | 2-3 Business Days | $25.00 | Not Available | - | Free |
| Cape Verde | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Cayman Islands | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Chile | 3-8 Business Days | £25.00 | Not Available | - | Free |
| China | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Colombia | 3-8 Business Days | £25.00 | Not Avaiable | - | Free |
| Comoros | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Cook Islands | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Costa Rica | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Croatia (Hrvatska) | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Cyprus | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Czech Republic | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Denmark | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Dominica | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Dominican Republic | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Ecuador | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Egypt | 3-8 Business Days | £25.00 | Not Available | - | Free |
| El Salvador | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Estonia | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Falkland Islands (Malvinas) | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Faroe Islands | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Fiji | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Finland | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| France | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| France Metropolitan | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| French Guiana | 3-8 Business Days | £25.00 | Not Available | - | Free |
| French Polynesia | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Germany | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Ghana | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Gibraltar | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Greece | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Greenland | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Grenada | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Guadeloupe | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Guam | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Guyana | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Honduras | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Hong Kong | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Hungary | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Iceland | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| India | 3-8 Business Days | £25.00 | Not Avaiable | - | Free |
| Ireland | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Israel | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Italy | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Jamaica | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Japan | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Jordan | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Kazakhstan | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Kenya | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Korea (South) | 2-3 Business Days | $25.00 | Not Available | - | Free |
| Kuwait | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Laos | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Latvia | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Lebanon | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Lesotho | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Liechtenstein | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Luxembourg | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Macau | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Madagascar | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Malawi | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Malaysia | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Maldives | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Malta | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Martinique | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Mauritius | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Mexico | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Moldova | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Monaco | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Montserrat | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Morocco | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Mozambique | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Namibia | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Nepal | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Netherlands | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Netherlands Antilles | 3-8 Business Days | £25.00 | Not Available | - | Free |
| New Caledonia | 3-8 Business Days | £25.00 | Not Available | - | Free |
| New Zealand (Aotearoa) | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Nicaragua | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Norway | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Oman | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Panama | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Papua New Guinea | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Paraguay | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Perus | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Philippines | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Poland | 3-5 Working Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Portugal | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Puerto Rico | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Qatar | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Russia | 5-10 Business Days | €15.00 | Not Available | - | Free |
| Saint Kitts and Nevis | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Saint Lucia | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Saint Vincent and the Grenadines | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Samoa | 3-8 Business Days | £25.00 | Not Available | - | Free |
| San Marino | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Sao Tome and Principe | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Saudi Arabia | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Senegal | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Seychelles | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Singapore | 2-5 Business Days | £25.00 | Not Available | - | Free |
| Slovak Republic | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Slovenia | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Solomon Islands | 3-8 Business Days | £25.00 | Not Available | - | Free |
| South Africa | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Spain | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Sri Lanka | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Suriname | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Swaziland | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Sweden | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Switzerland | 3-5 Business Days | €15.00 | 1-2 Business Days | €25.00 | Free |
| Tanzania | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Trinidad and Tobago | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Tunisia | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Turkey | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Turks and Caicos Islands | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Tuvalu | 3-8 Business Days | £25.00 | Not Available | - | Free |
| United Arab Emirates | 3-8 Business Days | £25.00 | Not Available | - | Free |
| United Kingdom | 3-5 Business Days | £5.00 | Next Business Day | £7.50 | Free |
| United States | 2-3 Business Days | $25.00 | Not Available | - | Free |
| Uruguay | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Vanuatu | 3-8 Business Days | £25.00 | Not Avaiable | - | Free |
| Venezuela | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Vietnam | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Virgin Islands (British) | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Virgin Islands (U.S.) | 3-8 Business Days | £25.00 | Not Available | - | Free |
| Yemen | 3-8 Business Days | £25.00 | Not Available | - | Free |