PRIVACY & COOKIE POLICY
·
Joseph Limited is a company incorporated and registered in England and Wales with company number 01068214 (referred to in this Policy as “Joseph” "we, "us" and "our").
Joseph is committed to respecting your privacy when you submit Personal Data to us on our website or when you share information with us in our stores. This Privacy Policy describes how Joseph will use the Personal Data collected through the use of the Joseph’s website or by visiting a Joseph store controlled by Joseph (collectively, the "Services").
This Privacy & Cookie Policy explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future. It also gives details of any third parties to whom we may disclose your personal information. Finally, this Privacy & Cookie Policy also explains how and why we use cookies.
Your use of the Services is also subject to our Terms and Conditions.
If you have any questions about the way in which your personal information is being collected, used or processed which are not answered by this Privacy & Cookie Policy please contact us:
Joseph Customer Care on +44 (0) 20 7610 8439 or (California): 833-251-6391 or email customercare@joseph.co.uk.
Registered offices: Joseph Limited 50 Carnwath Road London SW3 6JX
Registered in England and Wales Company No 01068214
Why do we collect and process your Personal Data?
We collect and process Personal Data when you are shopping with us either online or in stores. In some cases, we simply may not be able to provide the service requested by you if we do not collect and process your personal information.We collect and process Personal Data you submit when you voluntarily create an account on our website for the purpose of shopping with us and/or receive the latest news about our products.
We collect and process Personal Data when you visit one of our stores or when you make a purchase in store: we may suggest that you give personal details at the till, fill in a card with your details and you may be asked to choose which information you want to receive from us.
We will also collect and process your personal information because you have authorised us to do so for an agreed purpose or/and when you have agreed to the use of cookies by us when you browse our website. This may cover situations where you are not yet a customer but you have visited one of our stores or visited our website and have consented to our privacy and cookie policy in order to gather or receive information about our products.
Consent
When visiting our website, registering an account with us, subscribing to our newsletter, filling a card in our store or giving your details at the till, you will be asked to allow us to process the information collected according to the practices described in this Privacy & Cookie Policy.We shall not be held responsible for any unauthorised use of Personal Data except to the extent that we are required to accept such responsibility under the applicable law.
In any case, we will only collect and process your Personal Data on the basis that you have authorised us to do so and that you are a customer, a past customer or a prospective customer of Joseph.
Personal Data provided by you or collected via our website, in store or otherwise will be used for the following purposes and legitimate interests pursued by Joseph:
- To register your account and maintain it
- To administer our website
- To keep you informed about our products and Joseph,
- To process orders, purchases, refunds, payments and other transactions
- To contact you regarding your order
- To respond to your customer service inquiries
- To provide you with information about our products and/or events (if you asked us to do so)
- To notify you of any changes to the site or our goods or services
- To analyse and monitor our customers pattern so that we can improve our products
- To help us tailor our offerings to your shopping preferences to enable an enhanced customer experience
- To allow the proper functioning of our website and improve our site and products;
- To maintain the accuracy of our records
What information do we collect and how will we use it?
The type and level of information requested/shared will depend on the services you use (for example, whether you are simply browsing the website, making a purchase online or making a purchase in store). In most cases, you may choose to give us and we will collect personal information such as your name, email address, billing address, and telephone number.If you shop with us in store we collect and process personal information. We may suggest that you give personal details at the till, fill in a customer card with your details, and you may be asked to choose which information you want to receive from us, if any. If you have authorised us to do so, we will keep your contact details on our till system. In addition, and only if you have authorised us to do so by filling in our customer card, we will use and process your personal information to send you communications about Joseph, which includes our newsletter and/or invitation to private events (i.e., private sales).
You may choose to share more information with us (i.e., birthday, gender, preferences) when you register for an account on our website. In addition, once you have created an account online, we will collect and process the following information:
- Cumulative amount spent and purchase history
- Emails Received
- Email Response Rates e.g. Opens, Clicks
- Average purchase order with quantity and value
- Last order
- Device used e.g. Phone, Tablet, Desktop
- Last category browsed
- Last session date online
- Amount of time spent online during last session
- Products browsed in last session
- Last Abandon Basket date and price
- Last Abandoned Categories
- Last purchase Date
- Last purchase category
- Last purchase total price
- Last return
Some of this information will be available to Joseph if you are a regular customer within one of our stores and we may keep similar information inside our till system, such as:
- Cumulative amount spent and purchase history
- Emails received
- Email response
- Average purchase order with quantity and value
- Last order
- Last purchase Date
- Last purchase category
- Last purchase total price
- Last return
- Other information you provide to sales associates
Credit card/payment information is collected and processed by a third party payment processor.
Even if you have not registered for an account, we collect information about the device you are using to connect to our website, including the type of device you use and information about the internet browser you use. If you allow it, we will also collect your location.
We will, at all times, comply with the requirements of applicable data protection laws to ensure that the personal information you give us is kept up to date is appropriately secure and processed fairly and lawfully.
When permitted by applicable laws or with your consent, we may use your information to personalise our communication with you and make your shopping experience with us more relevant to you.
The legal basis for processing such personal information is the Terms and Conditions where processing is necessary to perform our Services, cf. GDPR Art. 6(1)(b).
Why do we collect and process your personal information?
We collect and process personal information when you are shopping with us either online or in stores. In some cases, we simply may not be able to provide the service requested by you if we do not collect and process your personal information.When visiting our website, registering an account with us, subscribing to our newsletter, filling a card in our store or giving your details at the till, you will be asked to allow us to process the personal information collected according to the practices described in this Privacy & Cookie Policy.
In any case, we collect and process your personal information on the basis that you have authorised us to do so and that you are a customer, a past customer or a prospective customer of Joseph.
Personal information provided by you or collected via our website, in store or otherwise will be used for the following purposes and legitimate interests pursued by Joseph:
-
To register your account and maintain it
- To administer our website
- To keep you informed about our products and business,
- To process orders, purchases, refunds, payments and other transactions
- To contact you regarding your order
- To respond to your customer service inquiries
- To provide you with information about our products and/or events (if you asked us to do so)
- To notify you of any changes to the website or our goods or services
- To analyse and monitor our customer patterns so that we can improve our products and services
- To help us tailor our offerings to your shopping preferences to enable an enhanced customer experience
- To allow the proper functioning of our website and improve our website and products
- To maintain the accuracy of our records
- For fraud prevention and detection purposes
How do I access/rectify/amend/erase information held by Joseph about me?
If you have created an online account with us, we encourage you to access, rectify and amend your personal information as you may wish from time to time. In addition, you have a general right to access any personal information we hold about you, including information on how we obtained this personal information, by contacting Joseph Customer Care on +44 (0) 20 7610 8439 or email customercare@joseph.co.uk.If you have given your details to staff in one of our stores or on our website, you have the right to know what personal information we hold about you, to amend/update the personal information we hold about you or to erase the personal information we hold about you in all circumstances permitted by applicable laws.
If you wish to withdraw your consent to the collection, use or disclosure of your personal information, please let us know by contacting Joseph Customer Care on +44 (0) 20 7610 8439 or email customercare@joseph.co.uk. In relation to our newsletter or other electronic marketing, you may also use the unsubscribe button at the bottom of every message.
If you would like to amend/erase the information we have in your customer account, or in store in our till system, please let us know by contacting Joseph Customer Care on +44 (0) 20 7610 8439 or email customercare@joseph.co.uk
As permitted by law, we may have to keep some of the information stored. We will inform you accordingly.
Additional rights
If you are located in the EU or Switzerland, you have the following additional rights:- You have the right to obtain confirmation as to whether or not your personal information exists and to be informed of its content and source, verify its accuracy and request its completion, update or amendment.
- You have the right to ensure only personal information about you that is accurate is being processed.
- You have a right to require your information to be provided to you or another company in a commonly used electronic form.
- You have a right to object to the processing, in all cases, of your personal information for legitimate reasons.
- You have a right to lodge a complaint with the EU supervisory authority where your personal information has been processed in a way that does not comply with the laws and regulations.
- You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information.
- You have the right to request information about our sale or disclosure for business purposes of your personal information to third parties.
- You have the right to opt out of the sale of your personal information to third parties. You can exercise this right through the “Do Not Sell My Personal Information” link in the footer of our Services, when such link becomes available on January 1, 2020.
- You have the right to request the deletion of your personal information.
- You have the right to not be discriminated against for exercising any of these rights.
If you would like to exercise one or more of the rights above, please contact contact Joseph Customer Care on +44 (0) 20 7610 8439 or email customercare@joseph.co.uk
Joseph takes your privacy very seriously and also has the duty to keep your Personal information updated and secure. If you ask us to provide the information we hold about you, the law requires us to verify your identity using reasonable means. Thus, we may ask for additional information before processing your request.
How do I unsubscribe from the Joseph newsletter?
If you have registered (either on our website or in store) to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list at any time. All email newsletters sent to you will contain an easy automated unsubscribe link at the bottom and you can opt-out by simply following those instructions. There is also an option to unsubscribe at the bottom of this page by simply entering the email address that the newsletters are sent to. Alternatively you can change your email preferences by logging into your JOSEPH Online Account and going to the Edit Communication Options page. Your opt-out request will be processed within ten (10) days of the date of which we receive it.If you have any problems opting-out from the Joseph newsletter, please contact Joseph Customer Care on +44 (0) 20 7610 8439 or email customercare@joseph.co.uk
Other people with whom we share your personal information
In certain circumstances we may share your information with our affiliated companies.In the event of a sale, transfer, reorganization or other disposal of Joseph Limited, in whole or in part, your personal information may form part of the transferred business assets and as such may be shared with our advisors and any prospective purchasers and their advisors.
We might also share your information with external service providers who perform functions on our behalf such as payment processing, carriage of goods, credit checks, debt collection, data management, fidelity program or carrying out promotional services. We will only provide these companies with the information which they need to carry out their services on our behalf and they will not be permitted to use the information for other purposes. Where required by applicable law, you can obtain a list of these service providers processing your personal information by contacting Joseph Customer Care on +44 (0) 20 7610 8439 or email customercare@joseph.co.uk.
You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you in order to conform to any requirements of law, for example to law enforcement, government agencies, and other related third parties, to enforce our policies, or protect our or others’ rights, property or safety.
California Privacy Rights
California Civil Code Section 1798.83 permits users of our Services who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact Joseph Customer Care on +44 (0) 20 7610 8439 or email customercare@joseph.co.uk. If you send us an email, please put "Shine the Light Request" in the subject line.Changes to this Privacy & Cookie Policy
We may revise the Privacy & Cookie Policy from time to time. We will update the “Last Updated” date above and post the changes on our website and display it in our stores so you are aware of what information we collect, how we use it, and under what circumstance we disclose it. In the event we make material changes to the Privacy & Cookie Policy, we will notify you by placing a prominent notice on our website and via email at the email address we have on file for you. We encourage you to periodically review this Privacy & Cookie Policy to keep up to date on how we are handling your personal information.Third Party Links
This website may from time to time contain links to other websites not controlled by us. We are not responsible for the privacy practices, data collected or the content of such other sites. The operators of these linked sites are not under a duty to abide by this Privacy & Cookie Policy. If there are terms and conditions, privacy policies or other policies appearing on those sites, you should also review them carefully as your use of those sites may be subject to them.Third Party Advertisers
We may use advertisers, third-party ad networks, and other advertising companies to serve advertisements on and off the Services. Please be advised that such advertising companies may gather information about your visit to the Services and other websites (through cookies, web beacons, and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which webpages you were viewing when such ads were delivered. Please see additional information about cookies below. If you would like to learn more about this practice generally and to know your choices, please visit networkadvertising.org. Please note that this Privacy & Cookie Policy does not cover the collection and use of information by such third-party advertisers.Security and Data Retention
We implement reasonable security measures to ensure the security of your personal information. Please understand, however, that no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using our Services, or otherwise providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our Services. We may post a notice via our website if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.We retain your personal information for as long as required to fulfil the purposes for which such information was collected, unless a longer retention period is required by law.
When we delete electronic data files, we employ technical methods to destroy such files so that the data cannot be restored or reconstructed. For hard-copies and paper documents, we destroy them through shredding.
International Data Transfers
If you choose to provide us with information, please understand that your personal information may be transferred to our affiliates and subsidiaries or to other third parties such as service providers, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. Please note your personal information may be transferred to the US and other jurisdictions which may not have the same data protection laws as the EU and Switzerland. We put in place appropriate contractual, operational, procedural and technical measures in order to ensure the protection of your personal information. You acknowledge you understand that by providing your personal information: (i) your personal information will be used for the uses identified above in accordance with this Privacy Policy; and (ii) your personal information may be transferred to the US and other jurisdictions as indicated above, in accordance with applicable law.Cookies and use of Joseph website
A cookie is a small amount of data sent from our server and stored on your computer's hard drive. We use our own and third party cookies to improve our Services and show you advertising relating to your preferences. For this we analyse your browsing habits. By browsing our website and voluntarily consenting to this Privacy & Cookie Policy you are agreeing to the use of cookies as described below.If you do not want to accept cookies, this Privacy & Cookie Policy will also explain to you how you can change your settings to avoid them. However we can’t guarantee that all part of our website will function properly if certain cookies are not accepted.
Cookies that are strictly necessary for the operation of the website
Some of the cookies we use are essential for parts of the website to operate and have already been set when you visit the website. These are strictly necessary for the provision of our Services and without them Joseph’s website cannot operate as intended.Other uses of cookies (where you have consented to such use)
Analytical/performance cookies
These cookies allow the tracking and analysis of users’ website performance. They allow website operators to count the number of visitors and to see how visitors navigate inside the website. This helps to improve the way a website works, for example, by ensuring that users find what they are looking for easily.We use cookies and other such devices to allow us to understand how many users have seen which pages and advertisements on the website, to determine how frequently a particular page is visited, to determine the most popular areas of the website and generally to monitor usage of the website.
These cookies help us to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our website (we cannot identify you personally in this way).
Functionality cookies
These are used to recognise website users when they return to a website. This enables website operators to personalise content for users and remember their preferences. These cookies help us recognise you as a unique visitor when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly; speed up searches; and/or, within research surveys, ensure you are not invited to complete a questionnaire too often or after you have already done so.Targeting cookies
These cookies record visits to websites, the pages users visit and the links they follow. This information is used to make websites and the advertising displayed on them more relevant to users’ interests. Information gathered by these cookies may be shared with third parties for the same purposes.For your full information here is the list of cookies we use with detailed explanation on the purpose of each cookie:
|
Third Party |
Used for |
Type of Cookie |
More information and how to opt out |
|
Emarsys |
Email/ Newsletter platform |
This cookie provides anonymised data to allow us to understand visitor behaviour, customer profiling and newsletter performance. We use this technology to remind you later that you have items in your shopping basket, to track the effectiveness of our email campaigns and how recipients interact with the content in those campaigns and provide recommendations for products you may be interested in based on items you have browsed. |
|
|
Service Cloud |
Live Chat |
This technology provides real time access to our Customer Service team via a chat window. |
|
|
Criteo |
Retargeting advertising - external websites |
This cookie delivers adverts for products you have viewed on our site to you when you visit third party websites. |
|
|
Facebook & Instagram |
Social advertising |
This cookie allows us to target the advertising we do on Facebook and Instagram more effectively by utilising user data held by Facebook. |
|
|
Google Analytics |
Website behaviour & acquisition detail |
This cookie provides anonymised data to allow us to understand our website's visitor behaviour and the performance of the marketing acquisition channels used to attract users to our website. |
|
|
AdWords |
Paid Search advertising |
This cookie facilitates post-visit messaging to drive return visits. |
|
|
Bing |
Paid Search advertising |
This cookie facilitates post-visit messaging to drive return visits. |
https://advertise.bingads.microsoft.com/ |
|
Display |
Banner advertising - external websites |
This cookie helps deliver personalised ads and helps analyse the behaviour and performance of the ads delivered |
|
|
HotJar |
Website behaviour |
This cookie provides anonymised data to allow us to understand our website's user behaviour and our channel acquisition marketing performance |
|
|
Rakuten (Linkshare) |
Affiliate programme |
Linkshare allows us to track orders which come to us from our affiliate marketing partners. |
https://rakutenmarketing.com/ |
Browser settings:
Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of our website may not be available to you.Where to find information about controlling cookies
Microsoft Edge cookies information
Internet Explorer cookies information
Chrome cookies information
Firefox cookies information
Safari cookies information – mobile devices and desktops
Opera cookies information
Useful information
If you want to know more about your rights in relation to cookies, a number of websites provide detailed information on cookies, including AboutCookies.org and AllAboutCookies.org.
The European Interactive Digital Advertising Alliance website Your Online Choices allows you to install opt-out cookies across different advertising networks.
Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use it.
Some browsers include a feature known as ‘Do Not Track’ or DNT. This allows you to indicate a preference that websites should not track you. However, whilst DNT is available in many browsers, websites are not required to recognise its request, so it may not always work. You can get help on how to use DNT in Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari and Opera.
Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.
For more information on how private browsing works as well as its limitations, visit the support pages for your browser: Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari (mobile and desktop) and Opera.
We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However information on how to control flash player privacy and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security