PRIVACY & COOKIE POLICY
JOSEPH is committed to respecting your privacy when you submit Personal Data to us on our website or when you share information with us in our stores. This Privacy Policy describes how JOSEPH will use the Personal Data collected through the use of the JOSEPH’s website or by visiting a JOSEPH store controlled by JOSEPH .
This Privacy Policy explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future. It also gives details of any third parties to whom we may disclose your personal information.
It also covers all personal information that we collect and process on the basis that you are a customer, a past customer or a future customer.
This policy also explains which cookie we use and why and how we use them. If you have any questions about the way in which your information is being collected, used or processed which are not answered by this Privacy Policy please contact us:
JOSEPH Customer Care on +44 (0) 20 7610 8439 or (California): 833-251-6391 or email customercare@joseph.co.uk.
Registered offices: JOSEPH Limited 90 Peterborough Road, London, SW6 3HHRegistered in England and Wales Company No 01068214
Why do we collect and process your Personal Data?
We collect and process Personal Data you submit when you voluntarily create an account on our website for the purpose of shopping with us and/or receive the latest news about our products.
We collect and process Personal Data when you visit one of our stores or when you make a purchase in store: we may suggest that you give personal details at the till, fill in a card with your details and you may be asked to choose which information you want to receive from us.
We will also collect and process your personal information because you have authorised us to do so for an agreed purpose or/and when you have agreed to the use of cookies by us when you browse our website. This may cover situations where you are not yet a customer but you have visited one of our stores or visited our website and have consented to our privacy and cookie policy in order to gather or receive information about our products.
Consent
We shall not be held responsible for any unauthorised use of Personal Data except to the extent that we are required to accept such responsibility under the applicable law.
In any case, we will only collect and process your Personal Data on the basis that you have authorised us to do so and that you are a customer, a past customer or a prospective customer of JOSEPH.
Personal Data provided by you or collected via our website, in store or otherwise will be used for the following purposes and legitimate interests pursued by JOSEPH:
- To register your account and maintain it
- To administer our website
- To keep you informed about our products and JOSEPH,
- To process orders, purchases, refunds, payments and other transactions
- To contact you regarding your order
- To respond to your customer service inquiries
- To provide you with information about our products and/or events (if you asked us to do so)
- To notify you of any changes to the site or our goods or services
- To analyse and monitor our customers pattern so that we can improve our products
- To help us tailor our offerings to your shopping preferences to enable an enhanced customer experience
- To allow the proper functioning of our website and improve our site and products;
- To maintain the accuracy of our records
What information do we collect and how will we use it?
If you shop with us in store and you have authorised us to do so we will keep your contact details on our till system. In addition, and only if you have authorised us to do so by filling in our customer card, we will use and process your information to send you information about JOSEPH , which includes our newsletter and/or invitation to private events (ie private sales).
You may choose to share more information with us (ie birthday, gender, preferences…) when you register an account on line. The type and level of information requested/shared will depend on the services you use (for example, whether you are simply browsing the website, making a purchase online or making a purchase in store).
In addition, once you have created an account online, JOSEPH we will collect and process the following information:
- Cumulative amount spent and purchase history
- Credit card/payment information
- Emails Received
- Email Response Rates e.g. Opens, Clicks
- Average purchase order with quantity and value
- Last order
- Device used e.g. Phone, Tablet, Desktop
- Last category browsed
- Last session date online
- Amount of time spent online during last session
- Products browsed in last session
- Last Abandon Basket date and price
- Last Abandoned Categories
- Last purchase Date
- Last purchase category
- Last purchase total price
- Last return
Some of this information will be available to JOSEPH if you are a regular customer within one of our stores and we may keep similar information inside our till system:
- Cumulative amount spent and purchase history
- Emails received
- Email response
- Average purchase order with quantity and value
- Last order
- Last purchase Date
- Last purchase category
- Last purchase total price
- Last return
We will, at all times, comply with the requirements of Data Protection Act 2018 and any subsequent legislation to ensure that the personal information you give us is kept up to date is appropriately secure and processed fairly and lawfully.
When permitted by applicable laws or with your consent, we may use your information to personalise our communication with you and make your shopping experience with us more relevant to you.
Your device and location
How do I access/amend/erase information held by JOSEPH about me?
If you have given your details to staff in one of our stores or on our website, you have the right to know what Personal Data we hold about you, to amend/update the Personal Data we hold about you or to erase the Personal Data we hold about you in all circumstances permitted by applicable laws.
How can I erase/amend my account?
By law, we may have to keep some of the information stored. We will inform you accordingly.
How can I erase/amend my details in store?
By law, we may have to keep some of the information stored. We will inform you accordingly.
JOSEPH takes your privacy very seriously and has also the duty to keep your Personal Data updated and secure. If you ask us to provide the information we hold about you, the law requires us to check your identity by all reasonable means. Depending on the level of details you would like to obtain, we will ask you a copy of your passport and /or driving licence and/or utility bills to check your identity.
We will not take the risk to pass on details about you to someone else than you.
How do I unsubscribe from the JOSEPH newsletter?
If you have any problems opting-out from the JOSEPH newsletter, please contact JOSEPH Customer Care on +44 (0) 20 7610 8439 or email customercare@joseph.co.uk.
Other people who might use your information
In the event of a sale, transfer, reorganization or other disposal of JOSEPH Limited, in whole or in part, your details may form part of the transferred business assets and as such may be shared with our advisors and any prospective purchasers and their advisors.
We might also share your information with external service providers who perform functions on our behalf such as payment processing, carriage of goods, credit checks, debt collection, data management, fidelity program or carrying out promotional services. We will only provide these companies with the information which they need to carry out their services on our behalf and they will not be permitted to use the information for other purposes.
They will only be allowed to use your information in the way in which we instruct them and as permitted by the Data Protection Act 2018 or any subsequent legislation. You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law.
Changes to this Privacy Policy
Third Party Links
Cookies and use of JOSEPH website
If you do not want to accept cookies, this policy will also explain to you how you can change your settings to avoid them. However we can’t guarantee that all part of our website will function properly if certain cookies are not accepted.
Cookies that are strictly necessary for the operation of the website
Other uses of cookies (where you have consented to such use)
Analytical/performance cookies.
We use cookies and other such devices to allow us to understand how many users have seen which pages and advertisements on the website, to determine how frequently a particular page is visited, to determine the most popular areas of the website and generally to monitor usage of the website.
These cookies help us to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way).
Functionality cookies
Targeting cookies
For your full information here is the list of cookies we use with detailed explanation on the purpose of each cookie
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Third Party |
Used for |
Type of Cookie |
More information and how to opt out |
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Emarsys |
Email/ Newsletter platform |
This cookie provides anonymised data to allow us to understand visitor behaviour, customer profiling and newsletter performance. We use this technology to remind you later that you have items in your shopping basket, to track the effectiveness of our email campaigns and how recipients interact with the content in those campaigns and provide recommendations for products you may be interested in based on items you have browsed. |
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Service Cloud |
Live Chat |
This technology provides real time access to our Customer Service team via a chat window. |
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Criteo |
Retargeting advertising - external websites |
This cookie delivers adverts for products you have viewed on our site to you when you visit third party websites. |
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Facebook & Instagram |
Social advertising |
This cookie allows us to target the advertising we do on Facebook and Instagram more effectively by utilising user data held by Facebook. |
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Google Analytics |
Website behaviour & acquisition detail |
This cookie provides anonymised data to allow us to understand our website's visitor behaviour and the performance of the marketing acquisition channels used to attract users to our website. |
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AdWords |
Paid Search advertising |
This cookie facilitates post-visit messaging to drive return visits. |
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Bing |
Paid Search advertising |
This cookie facilitates post-visit messaging to drive return visits. |
https://advertise.bingads.microsoft.com/ |
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Display |
Banner advertising - external websites |
This cookie helps deliver personalised ads and helps analyse the behaviour and performance of the ads delivered |
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HotJar |
Website behaviour |
This cookie provides anonymised data to allow us to understand our website's user behaviour and our channel acquisition marketing performance |
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Rakuten (Linkshare) |
Affiliate programme |
Linkshare allows us to track orders which come to us from our affiliate marketing partners. |
https://rakutenmarketing.com/ |
Browser settings:
Where to find information about controlling cookies
Microsoft Edge cookies information
Internet Explorer cookies information
Chrome cookies information
Firefox cookies information
Safari cookies information – mobile devices and desktops
Opera cookies information
Useful information
If you want to know more about your rights in relation to cookies, a number of websites provide detailed information on cookies, including AboutCookies.org and AllAboutCookies.org.
The European Interactive Digital Advertising Alliance website Your Online Choices allows you to install opt-out cookies across different advertising networks.
Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use it.
Some browsers include a feature known as ‘Do Not Track’ or DNT. This allows you to indicate a preference that websites should not track you. However, whilst DNT is available in many browsers, websites are not required to recognise its request, so it may not always work. You can get help on how to use DNT in Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari and Opera.
Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.
For more information on how private browsing works as well as its limitations, visit the support pages for your browser: Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari (mobile and desktop) and Opera.
We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However information on how to control flash player privacy and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security