RETURNS

Returning your Order

You may return your JOSEPH order using the Prepaid Royal Mail Postage Label enclosed within your order.

Simply attach the label to the original packaging and return your order to your local Post Office.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product. Your return may not be accepted if the box is damaged.

We prefer that items are returned to us via Royal Mail to ensure that they are protected during transit. However, you may return the goods by any secure means. Please note we are unable to accept liability for goods that are not returned using the prepaid Royal Mail returns label enclosed with your order.

Our address for all returns is JOSEPH Online Returns, 50 Carnwath Road, London SW6 3JX, United Kingdom.

Items should be returned new, unused, and with all JOSEPH and designer garment tags still attached. All shoes must be tried on a carpeted surface until you are certain you are keeping them.

Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Unidentified returns may be returned to the customer.

Refunds

All successfully returned items will be credited to the original payment method.

To ensure you are eligible for a refund all original tags must be intact and attached to the garment. Items should be in their original packaging in a new and unused condition with all tags attached. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

Returning your Order

JOSEPH offers a free collections service outside of the United Kingdom.

To organise a free return with DHL, please use the prepaid DHL Returns label enclosed inside your order. Contact your local DHL office to schedule a collection or return your order to your local DHL Depot.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product. Your return may not be accepted if the box is damaged.
We prefer that items are returned to us via DHL to ensure that they are protected during transit. However, you may return the goods by any secure means. Please note we may not accept liability for goods that are not returned using the prepaid DHL returns label enclosed with your order.

Our address for all returns is JOSEPH Online Returns, 50 Carnwath Road, London SW6 3JX, United Kingdom.

For countries in the EU, United States, Canada, South Korea, Singapore, Australia, Saudi Arabia, Bahrain, Kuwait and Lebanon orders are sent DDP (Delivery Duties Paid), customs duties and handling fees will be refunded for returned items.

Items should be returned new, unused, and with all JOSEPH and designer garment tags still attached. All shoes must be tried on a carpeted surface until you are certain you are keeping them.

Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Unidentified returns may be returned to the customer.

Returns from Germany

If you are returning your order from Germany and it is valued over 1,000 €, please contact our Customer Service Team on +44 (0) 207 610 8438 or customercare@joseph.co.uk for further assistance.

Refunds

All successfully returned items will be credited to the original payment method.

To ensure you are eligible for a refund all original tags must be intact and attached to the garment. Items should be in their original packaging in a new and unused condition with all tags attached. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

 

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be replaced.
 

Refunds and/or exchanges are only possible on full price items within 14 days of purchase. Refunds will be processed using the original form of payment. Sale items or outlet purchases will be exchanged within 7 days for an item of the same value or a credit note. Credit notes are not exchangeable for money and are valid for a period of 6 months only.

All items must be returned in a saleable condition (unworn, unaltered) together with a valid receipt. Perfume, jewellery and items marked as faulty are non-returnable.

Please note that designer brands can only be returned to the original store of purchase and this policy does not apply to JOSEPH Franchises and Concessions.

This policy does not affect your statutory rights.