Will additional taxes and/or duties be added?

Prices displayed are inclusive of all applicable duties and taxes on orders shipped to European countries – therefore you will not need to pay any additional duties or taxes on your order.

How do I make a purchase?

Making a purchase is easy. For desktop users, click on the links below the logo to navigate 'Womenswear' '. For mobile and tablet users, simply click the 'Menu' button to the left of the screen. A sub-menu will appear containing product categories for you to select. Click on a product image to view further information and imagery. If you wish to purchase an item, simply select your size, click 'Add to Bag' and follow the prompts on screen.

Can I order by telephone?

Yes, it is possible to make an order by phone. Simply call our customer care team on +44 (0) 20 7610 8438.

How do I find a specific item?

There are various ways to find a specific product. You can use the site 'Search' function to search by name or keyword. If you are still having trouble finding a specific product, you can also use the links on the dropdown menu to search by product category. Once you have selected your desired category, you can further refine the listings by style, colour and size using the filters on the left-hand side of the page. Additionally, the 'sort by' tab at the top right of the Product Listing page allows for further refining. Failing this, please call customer service on +44 (0) 20 7610 8438 or email customercare@joseph.co.uk, a representative from our customer service team will be happy to assist in searching for a specific item.

What if an item is out of stock?

If the item you are looking appears out of stock online, please call customer service on +44 (0) 20 7610 8438 or email customercare@joseph.co.uk, a representative from our customer service team will be happy to assist in checking stock availability across all locations. Please be aware that even if the product is in your shopping bag it isn't reserved and will therefore be available to other customers while you are browsing.

What payment methods does Joseph accept?

JOSEPH will accept payments by Alipay, American Express, Apple Pay, Carte Bancaire, Ideal, JCB, MasterCard, PayPal, Sofort, Union pay, Visa, Visa Electron and Trustly.

When will my card be charged?

Your card will be charged after your order has been placed.

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. If your item(s) has been sold out in our warehouse, we will try our utmost best to locate the item(s) from our Joseph stores. Only after the the item(s) have been located, delivery address has been verified and your credit card details have been approved will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order has been dispatched. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will be refunded.

What is a Card Security Code (CSC)?

The CSC (or CVV2 number) on your credit/debit card is a security measure banks require for all transactions where cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to physically have possession of the card itself. Most credit/debit cards display the three digit code on the back of the card, after the card number in the signature strip. On American Express cards the security code is a four digit code and it appears on the front of the card in the top right corner. If you cannot find your CSC please contact your card provider.

Can I pay by Switch/Maestro?

When using a Switch/Maestro card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.) An issue number is only required for a Switch/Maestro card. If your Switch/Maestro card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.

How can I check the product measurements?

Click the image of the item in question, there is a Product Measurements link under the main description. You can also access the measurements through the Size Guide link by the sizes.

What if my item is no longer available after placing an order?

If your item(s) has been sold out in our warehouse, we will try our utmost best to locate the item(s) from our Joseph stores. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will be refunded.

Is there a JOSEPH Store in my Country?

Our JOSPEH stores can only be found in London and France. Equally, we work with many independent retailers across Europe who stock JOSEPH. Please see the link for more details.

Can I reserve stock?

Stock reservation is not currently available, we recommend placing an order as soon as possible to guarantee availability.


If I am ordering to a European country will my shipping cost increase?

Standard delivery to European countries by DPD is €15. Prices displayed are inclusive of all applicable taxes and duties on orders shipped to European countries. Further information regarding deliveries can be found on our delivery page.

Am I able to track my order?

Yes. When we dispatch your order for delivery you will receive a tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. UK Standard, Next Day Delivery and all International Orders can be tracked via www.dhl.co.uk/en/express/tracking.html

EU and UK Parfum Orders can be tracked via track.dpd.co.uk

Do I have to sign for delivery?

We will require a signature upon delivery of your order. However, you are welcome to request the courier leave the parcel in a safe place. Please note that JOSEPH and the courier will not be responsible for any missing items/parcels.

Do I have to pay customs and import charges?

Relevant import taxes and duties are included within the product price displayed for all DDP (Delivery Duty Paid) shipping destinations. Deliveries to DAP shipping destinations may be subject to local import taxes, which are your responsibility.

DAP (Delivered At Place) shipping destinations include Algeria, Armenia, Azerbaijan, Cameroon, Cape Verde, Central African Republic, Chile, Comoros, Cook Islands, Djibouti, Falkland Islands, Faroe Islands, Georgia, Greenland, Guam, Guinea Republic, Guinea-Bissau, Hong Kong SAR of China, India, Iraq, Israel, Japan, Kazakhstan, Kiribati, Kyrgyzstan, Malaysia, Mariana Islands, Marshall Islands, Mauritania, Mexico, Micronesia, Moldova, Mongolia, Nauru, Nepal, Netherlands Antilles, New Zealand, Niue, Oman, Palau, Qatar, Samoa, Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, South Africa, St Helena, Suriname, Tajikistan, Thailand, Tonga, Tunisia, Tuvalu, Uzbekistan, Vanuatu and Yemen.

Do you deliver to PO Box addresses?

No, we do not deliver to PO Box addresses.

What delivery options can I choose from?

In the UK we offer three methods of delivery: standard, UK next day and UK click & collect.

If you are ordering from Europe or other international countries, we only offer a standard delivery option at present. Please see the delivery page for up to date delivery costs and timings.

Can I pick my order up from store?

You can pick your order up instore. In the order summary page, select the “Click and Collect” button under the Delivery Address section. Here you will be able to find a list of stores that offer a click and collect service. Please see the delivery page for an up to date list of stores available to collect in store. Once your order has been dispatched to the store you will receive an automated email from our dispatch department. Once the order has arrived in store will contact you via telephone or email to pick up.

Which stores offer the Click and Collect?

Our Click and Collect service is available at selected JOSEPH stores.
Your order will be available to collect from one of the following JOSEPH London stores:

Brook Street
77 Fulham Road
90 Marylebone
76 Duke of York
Draycott Avenue

What do I need to bring when collecting my Click and Collect order in store?

The store you choose to collect from will contact you when your order is available to collect. Please only collect from the store once you have been contacted.

In order to collect your order, you will need to bring with you:

• A valid ID (acceptable forms of ID can be the original payment card or a photo ID)

• Your order confirmation email (printed or on a mobile device)

If someone is collecting an order on your behalf, the must bring:

• A copy of your valid ID

• A valid photo ID of the person collecting

• Your order confirmation email (printed or on a mobile device)

How long do I have to collect my Click and Collect Order?

Your item will be held instore for 14 working days, if your order is not collected it will be returned to our warehouse and we will issue a refund.

Can I purchase Perfume outside the UK?

No. We are unable to ship Perfume outside the UK due to shipping restrictions.

Do you ship to Taiwan?

No. Due to international trading agreements and regulations, JOSEPH must adhere to some specific shipping restrictions.

Do you ship to Turkey?

No. Due to customs import charges on personal orders being capped at 150 euros.


Brexit changes to EU Orders and Returns

Will additional taxes and duties be added to my order/return?

Relevant import taxes and duties are included within the product price displayed for all European countries. No additional taxes and duties will be added to your order.

JOSEPH offers free worldwide returns on all orders, no additional taxes and duties will be added to your return. Your refund will reflect the original purchase price for the items you are returning.

If I select a European shipping destination will my shipping cost increase?

Standard delivery is 15€ for all European shipping destinations.

What if DHL do not collect from my address?

If DHL is not able to collect, customers must drop off the parcel at their local DHL office.

What is JOSEPH's return policy?

We offer free worldwide returns on all orders from joseph-fashion.com, within 30 days of receiving your online order and sale items within 14 days of receiving your order.

Can I exchange an item?

We do not offer exchanges at the moment. You would need to return and place a new order. This is in order to guarantee availability.

When will I know that my refund has been processed?

We will send you a notification to let you know that your return was processed.

How do I book a collection?

Collection with DHL courier is only offered to international customers.

Can I drop off my return?

Yes. You can drop off your return to the following locations; deliveries can be found on our Returns page.

• EU Customers – Use your DPD/DHL return label and drop off at your local DPD/DHL office. Use this link to locate the nearest parcel shop to your post code https://www.dpdgroup.com/nl/mydpd/parcel-shops/search
• UK Customers – Use your Royal Mail return label and drop off at your local Post Office or a Standalone JOSEPH Store. Use our Store Locator to locate the nearest store to your post code. https://www.joseph-fashion.com/en-gb/stores
• International Customers – Use your DHL return label and drop off at your local DHL office.

How long will it take for my refund to be processed?

Refunds are processed within 14 working days from the date we receive your order into our UK Warehouse.

Can I return my items if I have passed the returns deadline?

No. We do not accept returns after 30 days of receiving your order and sale items within 14 days of receiving your order.


How do I purchase a Joseph Gift Card?

Gift Cards can be purchased from the Gift Cards screen here. Please note that Online Gift Cards are only valid for use on www.joseph-fashion.com and not valid in-store. Simply call our customer care team on +44 (0)20 7610 8438 or email customercare@joseph.co.uk for more information.

How do I redeem a Joseph Gift Card online?

Gift Cards can be redeemed during the Checkout process. Once you have selected the items you wish to purchase and added them to your basket, proceed to the Checkout. At the Order Summary screen, click on the Enter Gift Certificate button and copy the gift card code exactly as shown in your email into the box. Click 'continue' and then continue through the Checkout process as normal. The card amount will be deducted from the final balance. If you do not use the total value of the gift card in this order the remaining balance will be credited to your account and used on your next order. If the gift card does not cover the total balance of your order, you will be prompted to add additional payment details.

How long do Gift Card credits last?

The code will be valid for 1 year in the country of purchase on joseph-fashion.com.

What do I do if my Gift Card is lost, stolen, or damaged?

JOSEPH is not responsible if your Gift Card is lost, stolen, destroyed, or used without your permission. If you have any further questions, please call our customer care team on +44 (0)20 7610 8438 or email customercare@joseph.co.uk for more information.


How do I contact customer care?

If you have any questions which are not answered on our website, please contact us at Customer Care either by email at customercare@joseph.co.uk or by telephone on +44 (0) 20 7610 8438 during our office hours of 09.00 - 12.00 & 14.00 - 18.00 GMT Monday to Friday (excluding bank holidays). You can also contact us via live chat, subject to availability.


Do I need an account to place an order?

No, you can shop without creating an account. Just checkout as Guest. Kindly note, if you checkout as guest, the order history will not be available.

Is my personal information kept private?

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the Joseph terms and conditions statement. In order to register as a user of www.joseph-fashion.com, we ask you to provide us with your name, mailing address and email address. If you consent upon checkout, we may use these details to inform you of new goods and services via email. If at any point you do not wish to receive such emails, please send an email message to customercare@joseph.co.uk, or click the 'Unsubscribe' link in the relevant email. In order to process credit card orders online we require additional information including your billing address, shipping address, telephone number, credit card number and credit card expiration date. We will use your billing and credit card information to process your order and inform you of its delivery only. Please note that Joseph does not keep any of your payment details on the www.joseph-fashion.com website, and therefore these details are protected from any breach of security on the www.joseph-fashion.com website. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability, and will not be shared with any outside parties.

What happens if I cannot remember my password?

If you have forgotten your password you can request a new one to be sent to you. Simply click 'Account' on the top right hand-side of the page and click on "Forgot your password?"

Do you use cookies?

Yes. In order to get the most out of this site you must have JavaScript and Cookies enabled on your web browser. Please refer to your browser help for guidance on how to check this. Refer to our cookie policy for further information on cookie usage.

How do I unsubscribe from the Joseph newsletter?

If you have registered to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list at any time. All email newsletters sent to you will contain an easy automated unsubscribe link at the bottom and you can opt-out by simply following the instructions. If you have any problems opting-out from the Joseph newsletter, please contact Joseph Customer Care on to +44 (0) 20 7610 8438 or email customercare@joseph.co.uk.