FAQs
·
A note from Barbara Campos, CEO, JOSEPH
In March we made the hard decision to voluntarily close our warehouse in order to protect our employees, their families and communities and to prevent the spread of COVID-19.
During this time, we have been working actively to introduce further Health and Safety measures within our warehouse to further safeguard our employees and community.
The additional precautions we have implemented include;
• Operating the warehouse on reduced staffing to ensure social distancing can be observed
• Providing hand sanitiser, disposable gloves and face mask to all staff
• Providing sanitising spray and paper towels so equipment can be sanitised at all times
• Signage, floor markings and one-way systems to maintain social distancing
• Staggered entry, exit and break times to maintain social distancing
• New procedures for accepting deliveries and dispatching deliveries
• Extensive daily cleaning of the warehouse
We are now pleased to announce, that with these additional precautions in place we have re-opened our warehouse and our online store, joseph-fashion.com.
In line with government guidelines, all our retail stores will remain temporarily closed until further notice.
Myself and the team at JOSEPH thank you for your support, your loyalty and your patience.
Best wishes,
Barbara Campos
Delivery:
We are working closely with our delivery partners to ensure orders reach you as soon as possible, however please note that deliveries might take slightly longer than usual.
Returns:
We will be offering an extended 60 days returns period Worldwide.
If you have any further questions or concerns please contact us at customercare@joseph.co.uk or by calling us on our Customer Care line +44(0)2076108438
Brexit changes to EU Orders and Returns
Will additional taxes and/or duties be added to my order/return?
Prices displayed are inclusive of all applicable duties and taxes on orders shipped to European countries – therefore you will not need to pay any additional duties or taxes on your order.
Returning any items to us is free - you will not need to pay any additional costs to return your order, and your refund will reflect your original purchase price for the items you are returning.
Will there be possible delays with my order/return?
It may take slightly longer to receive your order as a result of Brexit. Orders shipped to the following countries may be subject to delays and will be delivered within 3-8 days: Croatia, Germany, Greece, Romania and Slovenia. We are working closely with our courier partners to minimise delays and apologise for any inconvenience this may cause.
If I am ordering to a European country will my shipping cost increase?
Standard delivery to European countries by DHL is €15. Express delivery is €25. Prices displayed are inclusive of all applicable taxes and duties on orders shipped to European countries. Further information regarding deliveries can be found on our delivery page.
Do I need any additional documents to return my order after Brexit?
Customers returning products from Europe, will need to provide the Customs Commercial Invoice and the completed Returns Form enclosed with your order
How do I make a purchase?
How do I contact customer care?
Can I order by telephone?
How do I find a specific item?
What if an item is out of stock?
What payment methods does Joseph accept?
When will my card be charged?
How will I know if you have received my order?
What London postcodes within the M25 are accepted for same day delivery?
AL2
BR1-BR8
CM13, CM14, CM16, CR0, CR2,CR8
DA1, DA2. DA5-DA18
E1-E18, E1W, EC1-EC4, EN1-EN9
HA0-HA9
IG1-IG11
KT1-KT22
N1-N22, NW1-NW11
RH1, RH2, RH8, RH9, RM1, RM2-RM15, RM19, RM20
SE1-SE28, SL0, SL9, SM1-SM7, SW1-SW20
TN14, TN16, TW1-TW20
UB1-UB11
W1-W14, WC1, WC2, WD2-WD7, WD17-WD19, WD23-WD25
Am I able to track my order?
Do I have to sign for delivery?
Do I have to pay customs and import charges?
Do you deliver to PO Box addresses?
Do you deliver to BFPO addresses?
What delivery options can I choose from?
Can I pick my order up from store?
Is Click and Collect still available while the stores are temporarily closed?
What do I need to bring when collecting my Click and Collect order in store?
The store you choose to collect from will contact you when your order is available to collect. Please only collect from the store once you have been contacted.
In order to collect your order, you will need to bring with you:
• A valid ID (acceptable forms of ID can be the original payment card or a photo ID)
• Your order confirmation email (printed or on a mobile device)
If someone is collecting an order on your behalf, the must bring:
• A copy of your valid ID
• A valid photo ID of the person collecting
• Your order confirmation email (printed or on a mobile device)