PRIVACY POLICY



JOSEPH Limited is a company incorporated and registered in England and Wales with company number 01068214 (referred to in this Policy as “JOSEPH” "we, "us" and "our").

JOSEPH is committed to respecting your privacy when you submit personal data to us on our website or when you share information with us in our stores or online. This privacy policy describes how JOSEPH will use the personal data collected through the use of the JOSEPH’s website or by visiting a JOSEPH store controlled and operated by JOSEPH, or where you share personal data with JOSEPH through other channels.

This privacy policy provides you with information on how we collect and process your personal data. It also gives details of any third parties to whom we may disclose your personal information, your rights under law and details of how to contact us for further information.

It also covers all personal information that we collect and process on the basis that you are, or acting on behalf of, a customer, a past customer or a future customer.

This policy also explains which cookies we use on our website and why and how we use them.

If you have any questions about the way in which your information is being collected, used or processed which are not answered by this privacy policy please contact our customer care:
 
  • By phone: +44 (0) 20 7610 8438 or +1 833-251-6391 (US)
  • By email: customercare@joseph.co.uk.
  • By post: JOSEPH Limited 90 Peterborough Road, London, SW6 3HH, United Kingdom

Why do we collect and process your personal data?

We collect and process personal data when you are shopping with us either online or in our stores, or where we are engaging with you online. In some cases, we simply may not be able to provide the service requested by you if we do not collect and process your personal information.

We collect and process personal data from direct interactions with you, such as when you voluntarily create an account on our website, when you shop with us online through the guest checkout function, when you sign up to receive the latest news about our products or when you agree to our content terms and conditions.

We may also collect and process your personal data when you visit one of our stores or when you make a purchase in store. In such cases we may request that you give certain personal data in order to fulfil our obligations to you. and you may be asked to choose which information you want to receive from us.

We will also collect and process your personal information because you have authorised us to do so for an agreed purpose or/and when you have agreed to the use of cookies by us when you browse our website. Please see our cookies policy below for information about the cookies we use and your rights to opt-out.

Our use of your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Click here to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the details above.

Personal data provided by you or collected via our website, in store or otherwise will be used for, but not limited to, the following purposes and legitimate interests pursued by JOSEPH:

  • To register your account and maintain it
  • To administer our website
  • To keep you informed about our products and JOSEPH,
  • To process orders, purchases, refunds, payments and other transactions
  • To contact you regarding your order
  • To respond to your customer service inquiries
  • To provide you with information about our products and/or events (if you asked us to do so)
  • To notify you of any changes to the site or our goods or services
  • To analyse and monitor our customers pattern so that we can improve our products
  • To help us tailor our offerings to your shopping preferences to enable an enhanced customer experience
  • To allow the proper functioning of our website and improve our site and products;
  • To maintain the accuracy of our records

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the details above.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

What information do we collect and how will we use it?

When you shop with us in-store, you may authorise us to collect and use personal details such as your name, email address, and telephone number. If you do so, we will keep your contact details on our till and clienteling system. In the case where you have opted to, we will also use and process your information to send you information about JOSEPH, which includes our newsletter and/or invitation to private events (i.e. private sales).

In addition to the above, if you shop with us online we may also collect, use and store personal data including bank and payment details, transaction data such as products purchased, and technical data such as IP addresses, device and browser type, and location data (if applicable).

You may choose to share more information with us (i.e., birthday, gender, preferences…). The type and level of information requested/shared will depend on the services you use (for example, whether you are simply browsing the website, making a purchase online or making a purchase in store).

Once you have an account, JOSEPH will collect and process the following information:

  • Cumulative amount spent and purchase history
  • Credit card/payment information
  • Emails Received
  • Email Response Rates e.g. Opens, Clicks
  • Average purchase order with quantity and value
  • Last order
  • Device used e.g. Phone, Tablet, Desktop
  • Last category browsed
  • Last session date online
  • Amount of time spent online during last session
  • Products browsed in last session
  • Last Abandon Basket date and price
  • Last Abandoned Category
  • Last purchase Date
  • Last purchase category
  • Last purchase total price
  • Last return


If you agree to share content with us via our content terms and conditions, we may collect, use and store personal data including your name, social media handle(s) and images containing personal data.

We will, at all times, comply with the requirements of Data Protection Act 2018 and any subsequent legislation to ensure that the personal information you give us is kept up to date is appropriately secure and processed fairly and lawfully.

When permitted by applicable laws or with your consent, we may use your information to personalise our communication with you and make your shopping experience with us more relevant to you.

Your rights over your personal data

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You may have the right to:


  • Request access to and correction and erasure of your personal data. If you have provided details to us in store or online, we encourage you to access, rectify and amend it as you wish from time to time.
  • Object to processing of your personal data.You can request we stop processing your data, but in some cases we may not be able to fulfil our legal obligations to you.
  • Restrict the processing of your personal data. You may ask us to limit the way that we use your data. In some circumstances you may chose this as an alternative to an erasure of your data.
  • Transfer your personal data. You can ask that we send all of your personal data that we hold to you or a third party.
  • Withdraw your consent. Where we are relying on your consent to process you personal data, such as when we send your our newsletter or updates about our products, you can ask us to stop. However, we may not be able to provide certain products or services to you.

If you would like to exercise any of these rights or if you would like further information, please let us by contacting JOSEPH Customer Care on +44 (0) 20 7610 8438 or email customercare@joseph.co.uk

JOSEPH takes your privacy very seriously and has also the duty to keep your Personal Data updated and secure. If you ask us to provide the information we hold about you, the law requires us to check your identity by all reasonable means. Depending on the level of details you would like to obtain, we will ask you a copy of your passport and /or driving licence and/or utility bills to check your identity.

We will not take the risk to pass on details about you to someone else than you.

If you have given your details to staff in one of our stores or on our website, you have the right to know what personal data we hold about you, to amend/update the personal data we hold about you or to erase the personal data we hold about you in all circumstances permitted by applicable laws accordingly

How do I unsubscribe from the JOSEPH newsletter?

If you have registered (either on our website or in store) to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list at any time. All email newsletters sent to you will contain an easy automated unsubscribe link at the bottom and you can opt-out by simply following the instructions. There is also an option to unsubscribe at the bottom of this page by simply entering the email address that the newsletters are sent to. Alternatively you can change your email preferences by logging into your JOSEPH Online Account and going to the Edit Communication Options page.

If you have any problems opting-out from the JOSEPH newsletter, please contact JOSEPH Customer Care on +44 (0) 20 7610 8438 or email customercare@joseph.co.uk

Other people who might use your information

In certain circumstances we may share your information with companies within the JOSEPH Group.

In the event of a sale, transfer, reorganization or other disposal of JOSEPH Limited, in whole or in part, your details may form part of the transferred business assets and as such may be shared with our advisors and any prospective purchasers and their advisors.

We might also share your information with external service providers who perform functions on our behalf such as payment processing, carriage of goods, credit checks, debt collection, data management, fidelity program or carrying out promotional services. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Data Protection Act 2018 or any subsequent legislation We will only provide these companies with the information which they need to carry out their services on our behalf and they will not be permitted to use the information for other purposes.

You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, to conform to any requirements of law.

How long we you keep my personal data?

Joseph will only keep your personal data for as long as is reasonably necessary to fulfil the purposes we collected it for, including providing you with products and services and satisfying legal requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe it is required for any dispute proceedings.

Third Party Links

This website may from time to time contain links to other websites not controlled by us. We are not responsible for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by this privacy policy. If there are terms and conditions, other privacy policy or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.

Other people who might use your information

In certain circumstances we may share your information with companies within the JOSEPH Group.

In the event of a sale, transfer, reorganization or other disposal of JOSEPH Limited, in whole or in part, your details may form part of the transferred business assets and as such may be shared with our advisors and any prospective purchasers and their advisors.

We might also share your information with external service providers who perform functions on our behalf such as payment processing, carriage of goods, credit checks, debt collection, data management, fidelity program or carrying out promotional services. We will only provide these companies with the information which they need to carry out their services on our behalf and they will not be permitted to use the information for other purposes.

They will only be allowed to use your information in the way in which we instruct them and as permitted by the Data Protection Act 2018 or any subsequent legislation. You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law.

Where you are sharing content in accordance with our content terms and conditions, we will share content (which may include personal data) in accordance with those terms and conditions.

Changes to this Privacy Policy

We may revise the Privacy Policy from time to time. We will post the changes on our website and display it in our stores so you are aware of what information we collect, how we use it, and under what circumstance we disclose it.

Third Party Links

This website may from time to time contain links to other websites not controlled by us. We are not responsible for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Policy. If there are terms and conditions, other Privacy Policy or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.

Cookies and use of JOSEPH website

A cookie is a small amount of data sent from our server and stored on your computer's hard drive. We use our own and third party cookies to improve our services and show you advertising relating to your preferences. For this we analyse your browsing habits. By browsing our website and voluntarily consenting to this privacy and cookie policy you are agreeing to the use of cookies as described below.

If you do not want to accept cookies, this policy will also explain to you how you can change your settings to avoid them. However we can’t guarantee that all part of our website will function properly if certain cookies are not accepted.
Cookies that are strictly necessary for the operation of the website
Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them Joseph’s website cannot operate as intended.
Other uses of cookies (where you have consented to such use)
Analytical/performance cookies.
These cookies allow the tracking and analysis of users’ website performance. They allow website operators to count the number of visitors and to see how visitors navigate inside the website. This helps to improve the way a website works, for example, by ensuring that users find what they are looking for easily.

We use cookies and other such devices to allow us to understand how many users have seen which pages and advertisements on the website, to determine how frequently a particular page is visited, to determine the most popular areas of the website and generally to monitor usage of the website.

These cookies help us to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way).
Functionality cookies
These are used to recognise website users when they return to a website. This enables website operators to personalise content for users and remember their preferences. These cookies help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly; - speed up searches; and/or - within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
Targeting cookies
These cookies record visits to websites, the pages users visit and the links they follow. This information is used to make websites and the advertising displayed on them more relevant to users’ interests. Information gathered by these cookies may be shared with third parties for the same purposes.

For your full information here is the list of cookies we use with detailed explanation on the purpose of each cookie
 

Third Party

Used for

Type of Cookie

More information and how to opt out

Emarsys

Email/ Newsletter platform

This cookie provides anonymised data to allow us to understand visitor behaviour, customer profiling and newsletter performance. We use this technology to remind you later that you have items in your shopping basket, to track the effectiveness of our email campaigns and how recipients interact with the content in those campaigns and provide recommendations for products you may be interested in based on items you have browsed.

https://www.emarsys.com/en-uk/
privacy-policy/

Service Cloud

Live Chat


Clienteling

This technology provides real time access to our Customer Service team via a chat window.


This technology allows sales associates to reach out to contact clients via WhatsApp, SMS and email.

https://www.salesforce.com/uk/
company/privacy/


https://www.proximityinsight.com/privacy-policy/

Facebook & Instagram

Social advertising

This cookie allows us to target the advertising we do on Facebook and Instagram more effectively by utilising user data held by Facebook.

https://www.facebook.com/privacy/policies/cookies

Google Analytics

Website behaviour & acquisition detail

This cookie provides anonymised data to allow us to understand our website's visitor behaviour and the performance of the marketing acquisition channels used to attract users to our website.

https://policies.google.com/technologies/cookies

AdWords

Paid Search advertising

This cookie facilitates post-visit messaging to drive return visits.

https://policies.google.com/technologies/cookies

Bing

Paid Search advertising

This cookie facilitates post-visit messaging to drive return visits.

https://advertise.bingads.microso ft.com/en-gb/resources/policies/microsoft-bing-ads-privacy-policy


https://privacy.microsoft.com/en-gb/privacystatement/

Display

Banner advertising - external websites

This cookie helps deliver personalised ads and helps analyse the behaviour and performance of the ads delivered.

https://site.adform.com/privacy-policy-opt-out

HotJar

Website behaviour

This cookie provides anonymised data to allow us to understand our website's user behaviour and our channel acquisition marketing performance.

https://help.hotjar.com/hc/en-us/articles/115011789248-Cookies-on-hotjar-com

Rakuten (Linkshare)

Affiliate programme

Linkshare allows us to track orders which come to us from our affiliate marketing partners.

https://rakutenmarketing.com/legal-notices/services-privacy-policy

Browser settings:
Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this website may not be available to you.
Where to find information about controlling cookies

Useful information

If you want to know more about your rights in relation to cookies, a number of websites provide detailed information on cookies, including AboutCookies.org and AllAboutCookies.org.

The European Interactive Digital Advertising Alliance website Your Online Choices allows you to install opt-out cookies across different advertising networks.

Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use it.

Some browsers include a feature known as ‘Do Not Track’ or DNT. This allows you to indicate a preference that websites should not track you. However, whilst DNT is available in many browsers, websites are not required to recognise its request, so it may not always work. You can get help on how to use DNT in Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari and Opera.

Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.

For more information on how private browsing works as well as its limitations, visit the support pages for your browser: Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari (mobile and desktop) and Opera.

We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However information on how to control flash player privacy and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security