FAQs
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A note from Barbara Campos, CEO, JOSEPH
In March we made the hard decision to voluntarily close our warehouse in order to protect our employees, their families and communities and to prevent the spread of COVID-19.
During this time, we have been working actively to introduce further Health and Safety measures within our warehouse to further safeguard our employees and community.
The additional precautions we have implemented include;
• Operating the warehouse on reduced staffing to ensure social distancing can be observed
• Providing hand sanitiser, disposable gloves and face mask to all staff
• Providing sanitising spray and paper towels so equipment can be sanitised at all times
• Signage, floor markings and one-way systems to maintain social distancing
• Staggered entry, exit and break times to maintain social distancing
• New procedures for accepting deliveries and dispatching deliveries
• Extensive daily cleaning of the warehouse
We are now pleased to announce, that with these additional precautions in place we have re-opened our warehouse and our online store, joseph-fashion.com.
In line with government guidelines, all our retail stores will remain temporarily closed until further notice.
Myself and the team at JOSEPH thank you for your support, your loyalty and your patience.
Best wishes,
Barbara Campos
Delivery:
We are working closely with our delivery partners to ensure orders reach you as soon as possible, however please note that deliveries might take slightly longer than usual.
Returns:
We will be offering an extended 60 days returns period Worldwide.
If you have any further questions or concerns please contact us at customercare@joseph.co.uk or by calling us on our Customer Care line +44(0)2076108438
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