COVID-19
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OUR ONLINE STORE
We have introduced further Health and Safety measures within our warehouse to further to protect our employees, their families, and communities and to help prevent the spread of COVID-19.
The additional precautions we have implemented include:
• Operating the warehouse on reduced staffing to ensure social distancing can be observed
• Providing hand sanitiser, disposable gloves and face masks to all employees
• Providing sanitising spray and paper towels so equipment can be sanitised at all times
• Signage, floor markings and one-way systems to maintain social distancing
• Staggered entry, exit and break times to maintain social distancing
• New procedures for accepting deliveries and dispatching deliveries
• Extensive daily cleaning of the warehouse
Delivery:
We are working closely with our delivery partners to ensure orders reach you as soon as possible, however please note that deliveries might take slightly longer than usual.
Returns:
We will be offering an extended 60 days returns period Worldwide.
OUR RETAIL STORES
France
In line with government guidelines, we are now pleased to announce that the following JOSEPH stores have re-opened;
147 Boulevard Saint-Germain, Paris 75006
SaintGermain@joseph.fr / +33 (0) 1 55 42 77 55
27 Rue de Passy, Paris 75016
Passy@joseph.fr / +33 (0) 1 45 24 24 32
Both stores will be open Monday- Saturday, 11am – 6pm.
We are also offering personal appointments if you wish to book ahead.
The following JOSEPH concessions in France have also re-opened;
Le Bon Marché Rive Gauche, 24, Rue de Sèvres, Paris 75007 / + 33 (1) 42 22 80 29
Printemps Lille, 39-45, rue Nationale, Lille, 59000 / +33 (3) 20 02 91 32
In line with government guidelines, our concessions in Galeries Lafayette Haussmann, Paris and Printemps Haussmann, Paris will remain temporarily closed.
The safety of our employees and customers remains our highest priority and our teams have been working actively to introduce further Health and Safety measures to ensure our stores are safe and hygienic environments.
The additional precautions we have implemented include:
• Reduced opening hours to allow for a one shift working pattern
• Number of customer restricted within the store to allow for social distancing
• Social distancing maintained at all times between all staff and customers
• Operating on reduced staffing to ensure social distancing can be observed
• Staggered entry, exit and break times of staff to maintain social distancing
• Providing hand sanitiser, disposable gloves and face mask to all staff and customers
• Providing sanitising spray and paper towels so all surfaces (including fitting rooms) can be regularly sanitised
UK
In line with government guidelines, all our retail stores will remain temporarily closed until further notice.
Thank you for your patience and support
If you have any further questions or concerns please contact us at customercare@joseph.co.uk or by calling us on our Customer Care line +44(0)2076108438