COVID-19
OUR ONLINE STORE
In line with the current government guidelines, we are continuing to serve our customers globally through joseph-fashion.com.
We have introduced further Health and Safety measures within our warehouse to further protect our employees, their families, and communities and to help prevent the spread of COVID-19.
The additional precautions we have implemented include:
• Operating the warehouse on reduced staffing to ensure social distancing can be observed
• Providing hand sanitiser, disposable gloves and face masks to all employees
• Providing sanitising spray and paper towels so equipment can be sanitised at all times
• Signage, floor markings and one-way systems to maintain social distancing
• Staggered entry, exit and break times to maintain social distancing
• New procedures for accepting deliveries and dispatching deliveries
• Extensive daily cleaning of the warehouse
ONLINE ORDER DELIVERY
We are working closely with our delivery partners to ensure orders reach you as soon as possible, however please note that deliveries might take a little longer than usual.
CLICK AND COLLECTYour order will be available to collect from one of the following JOSEPH London stores:
77 Fulham Road
76 Duke of York
315 Brompton Road
Wimbledon
Marlow
Orders placed by 4pm will be available to collect from 12pm the following business day.
The store you choose to collect from will contact you when your order is available to collect. Please only collect from the store once you have been contacted.
In order to collect your order, you will need to bring with you:
• A valid ID (acceptable forms of ID can be the original payment card or a photo ID)
• Your order confirmation email (printed or on a mobile device)
If someone is collecting an order on your behalf, the must bring:
• A copy of your valid ID
• A valid photo ID of the person collecting
• Your order confirmation email (printed or on a mobile device)
CALL AND COLLECT
Browse online and order through Customer Care on +44 (0) 207 610 8438 or customercare@joseph.co.uk, for collection at one of the following JOSEPH London stores:
77 Fulham Road,
76 Duke of York Square,
90 Marylebone Road
Or receive complimentary same day express delivery services within London
RETURNS
Our warehouse is open; however, there may be a slight delay in processing your return.
In consideration of our customers we have introduced an extended 30 day free worldwide returns period for all orders starting from the day you receive your order.
OUR RETAIL STORES
In line with UK government guidelines, it is now compulsory for customers to wear a face covering when visiting the UK stores. Our team have a supply of disposable masks available on request.
VIRTUAL APPOINTMENTS
Our virtual shopping team will be delighted to offer styling advice from the comfort of your own home along with complimentary same day delivery services within London.
They can be contacted at:
FulhamRoad@joseph.co.uk
+44 (0) 207 823 9500