COVID-19

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OUR ONLINE STORE

In line with the current government guidelines, we are continuing to serve our customers globally through joseph-fashion.com.

We have introduced further Health and Safety measures within our warehouse to further protect our employees, their families, and communities and to help prevent the spread of COVID-19.

The additional precautions we have implemented include:

•    Operating the warehouse on reduced staffing to ensure social distancing can be observed

•    Providing hand sanitiser, disposable gloves and face masks to all employees

•    Providing sanitising spray and paper towels so equipment can be sanitised at all times

•    Signage, floor markings and one-way systems to maintain social distancing

•    Staggered entry, exit and break times to maintain social distancing

•    New procedures for accepting deliveries and dispatching deliveries

•    Extensive daily cleaning of the warehouse
 
 
ONLINE ORDER DELIVERY 
 
We are working closely with our delivery partners to ensure orders reach you as soon as possible, however please note that deliveries might take a little longer than usual.
 
 
CLICK AND COLLECT
 
Your order will be available to collect from one of the following JOSEPH London stores: 
 
Fulham Road
Duke of York Square
Marylebone Road
 
Orders placed by 4pm will be available to collect from 12pm the following business day.
 
 
CALL AND COLLECT
 
Browse online and order through Customer Care on +44 (0) 207 610 8438 or customercare@joseph.co.uk, for collection at one of the following JOSEPH London stores:
 
Fulham Road
Duke of York Square
Marylebone Road
 
Or receive complimentary same day express delivery services within London
 
 
RETURNS
 
Our warehouse is open; however, there may be a slight delay in processing your return. 

In consideration of our customers we have introduced an extended 30 day free worldwide returns period for all orders starting from the day you receive your order.
 
 
OUR RETAIL STORES
 
In line with government guidelines, all UK stores in Tiers 3 and 4 will remain temporarily closed. All other stores will remain open.
 
 
VIRTUAL APPOINTMENTS
 
Our virtual shopping team will be delighted to offer styling advice from the comfort of your own home along with complimentary same day delivery services within London.
 
They can be contacted at:
FulhamRoad@joseph.co.uk
+44 (0) 207 823 9500