DELIVERY


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This season, in addition to our usual returns policy, JOSEPH is offering extended 28 day returns on all full price purchases made online between November 15th - December 24th - valid from the receipt of order. Please note that the extended returns policy is not applicable on any discounted or promotional items and is only valid on online purchases.

FREE WORLDWIDE STANDARD DELIVERY ON ORDERS OVER £300/€300/$300
PLUS FREE WORLDWIDE RETURNS ON ALL ORDERS


Terms & Conditions: Free Standard Delivery is valid on orders over £300/€300/$300 to all delivery destinations. Standard Delivery orders within the UK are shipped via Royal Mail Standard Delivery Service. Outside of the United Kingdom, orders that qualify for free delivery will be dispatched via DHL Standard Delivery Service. Orders to the USA, Russia, South Korea, Taiwan, Singapore and Australia will be sent on a DDP basis (Delivery Duty Paid). To all other international destinations orders will be sent DDU (Delivery Duty Unpaid).






UK

Royal Mail Standard Delivery (3-5 business days) - £5.00 / FREE on orders over £300

Next Day/Express Delivery (business days only) - £7.50 (order before 2pm)*

Same Day Delivery (London/business days only) - £18.00 (order before 1pm)**


DELIVER TO STORE

Deliver to Store is offered in the following JOSEPH stores:
  • 16 SLOANE STREET
  • 299 FULHAM ROAD
  • BROMPTON CROSS, MENSWEAR
  • 77 FULHAM ROAD
  • BROMPTON ROAD
  • BROOK STREET
  • DUKE OF YORK SQUARE
  • OLD BOND STREET
  • WESTBOURNE GROVE


    Europe

    DHL Standard Delivery (5-10 business days) - €15 / FREE on orders over €300

    DHL Express Delivery (3-7 business days) - €25


    Russia

    DHL Standard Delivery (5-10 business days) - €15 / FREE on orders over €300

    We now ship DDP (Delivery Duty Paid) to Russia. For delivery to Russia the price of the item already includes all customs duties and processing fees. In case of return, customs duties and handling fees will not be refunded.


    United States

    DHL Standard Delivery (3-5 business days) - $25.00 / FREE on orders over $300

    JOSEPH ships to the United States on a DDP (Delivery Duty Paid) basis. Relevant import taxes and duties are included within the product price.


    SOUTH KOREA, TAIWAN, SINGAPORE, AND AUSTRALIA

    DHL Standard Delivery (3-8 business days) - £25.00 / FREE on orders over £300

    JOSEPH ships to South Korea, Taiwan, Singapore, and Australia on a DDP (Delivery Duty Paid) basis. Relevant import taxes and duties are included within the product price.


    International

    DHL Standard Delivery (3-8 business days) - £25.00 / FREE on orders over £300

    *UK Next Day Delivery

    The UK Next Day delivery service applies to orders placed before 2pm Monday - Friday and will be delivered the next business day.
    Orders placed after 2pm on Friday and orders placed before 2pm on Monday will be delivered on Tuesday.
    We do not deliver on Bank Holidays; your order will be delivered the next business day.
    Delivery times cannot be guaranteed but your order will be delivered between 9am - 5pm.
    A signature is required on delivery. If no one is available to accept and sign for the parcel at the delivery address the courier will leave a card to advise of an attempted delivery.
    Please note UK Next Day delivery is not available to these exception postcodes, however your order will be sent on an Express Service. Please allow an extra business day for delivery to arrive.


    **London Same Day Delivery

    The Same Day (London only) delivery service is available for delivery to Greater London postcodes beginning N, NW, E, EC, W, WC, SE and SW only. This service applies to orders placed before 1pm Monday - Friday and will be delivered by 5pm the same day. Orders placed after 1pm will be delivered between 10am - 5pm the next business day. We do not offer a same day delivery service on weekends or Bank Holidays. Exact delivery times cannot be guaranteed but orders will be delivered between 10am - 5pm. A signature is required on delivery. If no one is available to accept and sign for the parcel at the delivery address the courier will leave a card to advise of an attempted delivery.



    ***International Delivery (excluding USA, Russia, South Korea, Taiwan, Singapore, and Australia)

    International orders will be sent DDU (Delivery Duty Unpaid), which means that all relevant import taxes and duties are not included. You will need to pay additional local taxes at the time of delivery of your order. Please be advised that tax and duties may not be refundable to NON-EU customers wishing to return items.


    Delivery to USA, Russia, South Korea, Taiwan, Singapore, and Australia.

    We are now shipping DDP (Delivery Duty Paid) to the USA, Russia, South Korea, Taiwan, Singapore, and Australia. For delivery to these countries, relevant import taxes and duties are included within the product price.


    If you have any questions regarding delivery, please contact our customer care team on customercare@joseph.co.uk
    or call +44 (0) 20 7610 8438