FAQs

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How do I make a purchase?

Making a purchase is easy. For desktop users, click on the links below the logo to navigate between 'Womenswear' and 'Menswear'. For mobile and tablet users, simply click the 'Menu' button to the left of the screen. A sub-menu will appear containing product categories for you to select. Click on a product image to view further information and imagery. If you wish to purchase an item, simply select your size, click 'Add to Bag' and follow the prompts on screen.

How do I contact customer care?

If you have any questions which are not answered on our website, please contact us at Customer Care either by email at customercare@joseph.co.uk or by telephone on +44 (0)20 7610 8438 during our office hours of 09.00 - 18.00 GMT Monday to Friday (excluding bank holidays).

Can I order by telephone?

It is possible to make an order by phone. Simply call our customer care team on +44 (0)20 7610 8438. After providing us with the details of the item you wish to purchase and your billing information, we will process your order.

How do I find a specific item?

There are various ways to find a specific product. You can use the site 'Search' function to search by name or keyword. If you are still having trouble finding a specific product, you can also use the links on the left hand menu to search by product category. Once you have selected your desired category, you can further refine the listings by style, colour and size using the filters on the left-hand side of the page. Additionally, the 'sort by' tab at the top right of the Product Listing page allows for further refining. Failing this, please call customer service on +44 (0) 2076108438 or email customercare@joseph.co.uk, a representative from our customer service team will be happy to assist in searching for a specific item.

What if an item is out of stock?

If the item you are looking appears out of stock online, please call customer service on +44 (0) 20 7610 8438 or email customercare@joseph.co.uk, a representative from our customer service team will be happy to assist in checking stock availability across all locations. Please be aware that even if the product is in your shopping bag it isn't reserved and will therefore be available to other customers while you are browsing.

What payment methods does Joseph accept?

We accept American Express, Visa, Visa Electron, Master Card, Delta, Diners club, JCB, Maestro, and Pay Pal.

When will my card be charged?

Your card will be charged after your order has been placed.

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. If your item(s) has been sold out in our warehouse, we will try our utmost best to locate the item(s) from our Joseph stores. Only after the the item(s) have been located, delivery address has been verified and your credit card details have been approved will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order has been dispatched. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

What London postcodes within the M25 are accepted for same day delivery?


AL2 BR1 BR2 BR3 BR4 BR5 BR6 BR7 BR8 CM13 CM14 CM16

CR0 CR2 CR3 CR4 CR5 CR6 CR7 CR8 DA1 DA2 DA5 DA6

DA7 DA8 DA14 DA15 DA16 DA17 DA18 E1 E2 E3 E4 E5 E6 E7 E8 E9 E10 E11

E12 E13 E14 E15 E16 E17 E18 E1W EC1 EC2 EC3 EC4 EN1 EN2 EN3 EN4 EN5 EN6

EN7 EN8 EN9 HA0 HA1 HA2 HA3 HA4 HA5 HA6 HA7 HA8 HA9 IG1 IG2 IG3 IG4 IG5

IG6 IG7 IG8 IG9 IG10 IG11 KT1 KT2 KT3 KT4 KT5 KT6 KT7 KT8 KT9 KT10 KT11 KT12

KT13 KT14 KT15 KT16 KT17 KT18 KT19 KT20 KT21 KT22 N1 N2 N3 N4 N5 N6 N7 N8

N9 N10 N11 N12 N13 N14 N15 N16 N17 N18 N19 N20 N21 N22 NW1 NW2 NW3 NW4

NW5 NW6 NW7 NW8 NW9 NW10 NW11 RH1 RH2 RH8 RH9 RM1 RM2 RM3 RM4 RM5 RM6 RM7

RM8 RM9 RM10 RM11 RM12 RM13 RM14 RM15 RM19 RM20 SE1 SE2 SE3 SE4 SE5 SE6 SE7

SE8 SE9 SE10 SE11 SE12 SE13 SE14 SE15 SE16 SE17 SE18 SE19 SE20 SE21 SE22 SE23 SE24 SE25

SE26 SE27 SE28 SL0 SL9 SM1 SM2 SM3 SM4 SM5 SM6 SM7 SW1 SW2 SW3 SW4 SW5 SW6 SW7

SW8 SW9 SW10 SW11 SW12 SW13 SW14 SW15 SW16 SW17 SW18 SW19 SW20 TN14 TN16 TW1 TW2 TW3

TW4 TW5 TW6 TW7 TW8 TW9 TW10 TW11 TW12 TW13 TW14 TW15 TW16 TW17 TW18 TW19 TW20 UB1

UB2 UB3 UB4 UB5 UB6 UB7 UB8 UB9 UB10 UB11 W1 W2 W3 W4 W5 W6 W7 W8 W9

W10 W11 W12 W13 W14 WC1 WC2 WD2 WD3 WD4 WD5 WD6 WD7 WD17 WD18 WD19 WD23 WD24 WD25 

Am I able to track my order?

Yes. When we dispatch your order for delivery you will receive a tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. UK Standard and Next Day Delivery orders can be tracked via www.royalmail.com/track-your-item, all international orders can be tracked via www.dhl.co.uk/en/express/tracking.html

Do I have to sign for delivery?

We will require a signature upon delivery of your order.

Do I have to pay customs and import charges?

JOSEPH ships to Saudi Arabia, Kuwait, Bahrain, Lebanon, Australia, Singapore, South Korea, Taiwan, Russia, Canada and the United States on a DDP (Delivery Duty Paid) basis. Relevant import taxes and duties are included within the product price. Deliveries outside of this may be subject to local import taxes, which are your responsibility.

Do you deliver to PO Box addresses?

No, we do not deliver to PO Box addresses.

Do you deliver to BFPO addresses?

We can ship to BFPO addresses.

What delivery options can I choose from?

In the UK we offer three methods of delivery: standard, next day and same day. If you are ordering from Europe we offer standard and express delivery options. Delivery to all other countries, we offer standard delivery. Please see the delivery page for up to date delivery costs and timings.

Can I pick my order up from store?

You can pick your order up instore. In the order summary page, select the “Deliver to Store” button under the Delivery Address section. Here you will be able to find a list of stores that off a click and collect service. Please see the delivery page for an up to date list of stores available to collect in store. Once your order has been dispatched to the store you will receive an automated email from our dispatch department. Once the order has arrived in store will contact you via telephone or email to pick up.

Is my personal information kept private?

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the Joseph terms and conditions statement. In order to register as a user of www.joseph-fashion.com, we ask you to provide us with your name, mailing address and email address. If you consent upon checkout, we may use these details to inform you of new goods and services via email. If at any point you do not wish to receive such emails, please send an email message to customercare@joseph.co.uk, or click the 'Unsubscribe' link in the relevant email. In order to process credit card orders online we require additional information including your billing address, shipping address, telephone number, credit card number and credit card expiration date. We will use your billing and credit card information to process your order and inform you of its delivery only. Please note that Joseph does not keep any of your payment details on the www.joseph-fashion.com website, and therefore these details are protected from any breach of security on the www.joseph-fashion.com website. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability, and will not be shared with any outside parties.

What happens if I cannot remember my password?

If you have forgotten your password you can request a new one to be sent to you. Simply click 'Account' on the top right hand-side of the page and click on "Forgot your password?"

What is a Card Security Code (CSC)?

The CSC (or CVV2 number) on your credit/debit card is a security measure banks require for all transactions where cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to physically have possession of the card itself. Most credit/debit cards display the three digit code on the back of the card, after the card number in the signature strip. On American Express cards the security code is a four digit code and it appears on the front of the card in the top right corner. If you cannot find your CSC please contact your card provider.

Can I pay by Switch/Maestro?

When using a Switch/Maestro card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.) An issue number is only required for a Switch/Maestro card. If your Switch/Maestro card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.

Do you use cookies?

Yes. In order to get the most out of this site you must have JavaScript and Cookies enabled on your web browser. Please refer to your browser help for guidance on how to check this. Refer to our cookie policy for further information on cookie usage.

Why should I save my payment details?

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You can also track your order status and order history. Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details. Each time you return to this site, remember to sign in using your email and password.

How do I purchase a Joseph Gift Certificate?

Gift Certificates can be purchased from the Gift Certificates screen here. Please note that Online Gift Certificates are only valid for use on www.joseph-fashion.com and not valid in-store. Gift Certificates for JOSEPH Standalone stores can be purchased in-store or via the Customer Care team. Simply call our customer care team on +44 (0)20 7610 8438 or email customercare@joseph.co.uk for more information

How do I redeem a Joseph Gift Certificate online?

Gift Certificates can be redeemed during the Checkout process. Once you have selected the items you wish to purchase and added them to your basket, proceed to the Checkout. At the Order Summary screen, click on the 'Gift Certificate' link and copy the gift certificate code exactly as shown in your email into the box. Click 'continue' and then continue through the Checkout process as normal. The certificate amount will be deducted from the final balance. If you do not use the total value of the gift certificate in this order the remaining balance will be credited to your account and used on your next order. If the gift certificate does not cover the total balance of your order, you will be prompted to add additional payment details.

How do I unsubscribe from the Joseph newsletter?

If you have registered to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list at any time. All email newsletters sent to you will contain an easy automated unsubscribe link at the bottom and you can opt-out by simply following the instructions. If you have any problems opting-out from the Joseph newsletter, please contact Joseph Customer Care on to +44 (0) 20 7610 8438 or email customercare@joseph.co.uk.